Shipping policy

Order processing

All orders are processed within 1–2 business days (excluding weekends and public holidays).

Once your order ships, you will receive an email with tracking information.

Where we ship

We deliver to:

  • Bulgaria
  • The European Union (EU)

Delivery times

  • Bulgaria: 1–3 business days
  • EU: 3–7 business days

Delivery times are indicative and may vary depending on the courier and current demand.

Shipping cost

Shipping costs are calculated at checkout and depend on:

  • destination
  • order size

Free shipping

We offer free shipping in Bulgaria on orders over €64.90.

Order tracking

After dispatch you will receive a tracking link by email.

Delays

Delays are possible during:

  • busy periods (sales, holidays)
  • courier issues
  • extraordinary circumstances

In such cases we will notify you promptly.

Refused or unclaimed shipments

If a shipment is returned to us due to:

  • refusal
  • failure to collect
  • an incorrect address

we may deduct the shipping costs from the refund amount.

Damaged or lost shipments

If your shipment arrives damaged or is not delivered: